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FAQ - General

What is Skuku?

Skuku is a unique solution for cellular phone roaming, which utilizes the Internet. It enables clients abroad to call their home country with their personal cellular phone number via the Internet. Skuku is a great solution to cut roaming costs.

Why Skuku is unique?

Skuku is unique because you actually continue to use your same SIM-card based contact list and feature set. Recipients of your call will see the familiar caller ID they already know from you SIM card... With Skuku you only need to manage one contact list, one set of features, one Voice Mail. And just as important, those seeking to reach you need only to dial your known mobile phone number. Skuku turns the computer into your personal mobile phone.

Who needs it?

The service is suitable for anyone who is abroad and would like to be on-call at a personal mobile telephone number. E.g. business travelers, students, tourists, back-packers, company employees working overseas, company employed foreign workers overseas, commercial companies and so on.

What equipment is needed to use service?

An ordinary PC, Internet connection, headphones and microphone or USB phone.

Can I use my Skuku anywhere in the world?

Certainly.

Where can I buy the Skuku stick?

You can order the product on our Internet site and at our authorized resellers.

How does Skuku work?

When you are online, download Skuku software to your computer from our website. Simply plug your SIM card into the slot in your Skuku stick and plug it into your computer through the USB connection. Now launch the Skuku software that will operate your personal softphone. From now on the Skuku stick actually becomes your mobile phone. The Skuku network receives your calls for you and forwards them to your computer in real time. Our Skuku softphone receives and generates calls and SMS for you. The minute you want to move – simply plug the SIM card back into your mobile phone, and continue roaming as a regular customer.

Can I use dual SIM?

Yes, this has the nice advantage of being connected to both the mobile handset and the computer.
(Use of dual SIM lets you receive text messages to the main mobile number).

Can I surf Internet sites while connected to Skuku?

Certainly. You can perform a number of operations at the same time such as your email program, surf the Internet and so on.

How do I know that I am properly connected?

At the bottom of the main screen of the softphone there is an indicator which shows that you are connected to the network.

Can I invite friends to join the Skuku service?

You can invite friends to join the Skuku service via the softphone. You have to enter your friend’s email in the right place on the softphone and press the “Invite” key. Your friend will receive a personal invitation by email to join Skuku services.

Do I need to install special software to use Skuku?

All you have to do is to log in at Skuku.com, download the softphone software, and start talking…
What happens if I forget my password?
You can always receive the password at your email you logged in with by pressing “Forgot your password” on the Log In screen.

Can I change my email address?

Yes. You can do this under the “My Account” category.

Can I change my User-name and/or my password?

Your User-name cannot be changed. But you can change your password under the “My Account” category.

If I cannot find an answer to a question on the Website, what do I do?

Very simple! Choose the “Support” option and send an email to our support team. Or chat with a Skuku User Support Representative.

 

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